Safeguarding your funds
Understand how we take security of our clients funds and data with the upmost importance
Authorisation and regulation
Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. We carry out full anti money laundering and know your client (KYC) checks and ensure we comply with all local regulations and policies in the jurisdictions we operate in and adhere to the FCA principle of treating customers fairly.
Where does your money go
The safeguarding account(s)are held with tier-one banks and credit institutions in the clients named account or a pooled client money account. When making payments we use established payment protocols like SWIFT to ensure speed and accuracy
Secure online platform
We use market leading platforms built by many of our partners like Currencycloud which is compliant with online platform and operational security standards certified under ISO/IEC 27001:2013
Privacy
Your data is held and used in compliance with the UK Data Protection Act (DPA), as well as the European Union General Data Protection Regulation (GDPR). You can view further details of our privacy policy here.
Our Service
Your personal dealer is here to offer you support and reassurance. We are also only a phone call away to answer any queries or concerns and will liaise with banks, lawyers, and suppliers on your behalf to help with the smooth transfer of your money. Our proactive communication will give you extra peace of mind that you will always know the whereabouts of your money. In addition to the system checks, we make additional beneficiary checks to ensure your payments are being sent to the correct account and help to eradicate any human error.