Safeguarding your funds
Understand how we take security of our clients funds and data with the upmost importance
Authorisation and regulation
We carry out full anti money laundering and know your client (KYC) checks and ensure we comply with all local regulations and policies in the jurisdictions we operate in and adhere to the FCA principle of treating customers fairly.
As a Certified B Corporation, we have made a legal commitment to consider the interests of all stakeholders—not just shareholders—ensuring our business practices meet the highest verified standards of social and environmental performance, accountability, and transparency.
Where does your money go & How is it protected?
Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. When making payments, we use established payment protocols like SWIFT and SEPA to ensure speed and accuracy.
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When funds are posted to your account, in line with regulatory requirements, the regulated payment/e-money institutions that we work with safeguard your funds. This means that the funds shown in your payment account or 'e-wallet' are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner e-money/payment institutions’ or our insolvency.
Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our e-money/payments partners at a particular point in time, please do not hesitate to contact us.
Secure online platform
We use market leading platforms built by many of our partners like Currencycloud which is compliant with online platform and operational security standards certified under ISO/IEC 27001:2013
Privacy
Your data is held and used in compliance with the UK Data Protection Act (DPA), as well as the European Union General Data Protection Regulation (GDPR). You can view further details of our privacy policy here.
Our Service
Your personal dealer is here to offer you support and reassurance. We are also only a phone call away to answer any queries or concerns and will liaise with banks, lawyers, and suppliers on your behalf to help with the smooth transfer of your money. Our proactive communication will give you extra peace of mind that you will always know the whereabouts of your money. In addition to the system checks, we make additional beneficiary checks to ensure your payments are being sent to the correct account and help to eradicate any human error.